Our Service

At Rachelle’s we provide a friendly, personal and professional service. Our customer care and level of service is immaculate, ensuring that every cake leaving the studio is perfection.

Consultations

Consultations are offered from our West Dorset Based Studio by appointment only, they last for approximately an hour and are free. Here you will be guided through all of your cake choices. Whilst tasting some of our delicious samples, you will be able to browse additional photographs from our extensive portfolio and view our latest collection of beautiful cakes. Cake samples can also be posted out to you for a small charge. This is usually done on specific dates throughout the year.

All of our cakes are made to order, if you cannot see something to suit we can design something especially for you. Please bring any pictures or ideas you have that will assist in the design process, we can then get a feel for the style you are looking for and sketch up an example of your perfect cake. Choosing your cake is a fun process and you can be assured that every one of our cakes is treated with love.

Booking & Payment

Because all cakes require some planning we would prefer as much notice as possible, although late bookings can be accommodated. Please email rachel@rachelles.co.uk or call 07958 714672 if you would like to place an order. To guarantee your booking we ask for a non-refundable deposit of £150. This is deducted from the final balance of your cake. The remainder is due 3 weeks in advance. Please see our Terms & Conditions for more detailed information. If you wish to book your cake early but are unsure of designs or colour schemes, final consultations can take place at a later stage. Please see our

Terms & Conditions

Delivery & Setup

If you would like your cake delivered and set up to ensure peace of mind, this can easily be arranged. Delivery charges apply depending on location however delivery to the Kingston Maurward Estate is free. Stand hire is also available should you need one; just ask to see our full range at your consultation.

Collection

Cakes can also be collected from our West Dorset Studio base. They are always carefully boxed and will come with full instruction on handling. Please be aware that once the cake has left the studio, we cannot be held responsible for any damage that may occur whilst in your care.

My Cakes

All of my cakes are bespoke and handmade to order using fantastic ingredients and an exquisite attention to detail.
The gallery only offers a small taster of my beautiful designs. You can either choose directly from the online portfolio, change colours and flowers to suit your theme, or I can design a bespoke cake just for you.