Rachelles treats all customers with the upmost privacy and information is never shared with third parties unrelated to our services.
When purchasing an online course, private tuition, placing a cake order, or completing a contact form, Rachelles will collect certain information about you to facilitate this.  We will never collect any unnecessary information not related directly to your transaction.
If you have any questions or concerns about our privacy practices, please email Rachel on rachel@rachelles.co.uk

What information do we collect?

The type of information we collect may include:
Your full name
Email Address
Personal Address
Telephone Numbers
Credit/Debit card details
Other personal information related to your order such as delivery addresses, contact details of a spouse, partner or family member.

Security

Any information submitted to Rachelles is kept secure and protected, however under the terms of any law or court order we will be required to disclose this information to the appropriate organisation, law enforcement agency or regulator.
We do not keep or store any personal details for longer than is needed and we will never ask for data that is not essential for facilitating the services requested.
Under Data Protection Law you have the right to request details of any personal information that we hold about you.
Whilst we do our upmost to keep your data in a safe place, the internet is not always a safe and secure platform and transmission of information is not always fully secure.

How do we use your data?

Rachelles will only retain data submitted for the period of time reasonably necessary to carry out the services requested. It will also enable us to process orders, verify payments, complete deliveries, set up accounts and complete administration.
When paying for products on our website, we use stripe.com and Paypal for all transactions. Therefore we can access the details you share with Paypal when making a purchase on our website. Please refer to Paypal’s Privacy Policy for details of how this information is protected and stored.

We will not send marketing or other emails unless consent has been given via our mailing list, or we are fulfilling your order with an online exchange, order confirmation , processing or course content email.
Occasionally to facilitate an order requiring delivery, information may be disclosed with trusted individuals or third parties who help us to carry out our business in a professional manner. This may include couriers, taxis, event planners, florists or venue staff and managers.
We treat all personal data confidentially and will ensure that all trusted third parties also take appropriate security measures where applicable.

Cookies

What is a cookie?
A cookie is a text file containing small pieces of data which download to your computer when accessing websites.
Rachelles uses cookies to identify you from other users. This helps track your behaviour when using the website and information collected in this way will identify you, unless browser settings are adjusted or you request not to use cookies.
Cookies help Rachelles with website functionality and to understand how the website is navigated.

Updates to our Privacy Policy

Any updates to this policy will be posted to the website. Please check back from time to time for any changes or updates. Thank you.

Unsubscribe

You may have agreed to receive newsletters or marketing material from Rachelles.

You are free to unsubscribe from any updates or emails at any time, or request that any data we hold be withdrawn and deleted. Please note this may affect any current transactions and we will be sad to see you go.

Please email rachel@rachelles.co.uk to action any requests or for any questions or queries regarding our policies.