Cakes that are collected from our studios are always boxed for transportation. We provide full instruction on the care and handling of your cake. We would always recommend picking up your cake in a vehicle, tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left our studio.
We are happy to make alterations to your cake design and order up to 4 weeks prior to your event date. If ordering cupcakes or mini cakes you may also alter the amount of your order. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please just call.
We hire many different stands on which to display your cake. Please just ask to see our full range.
With stand hire we ask for a refundable £180 deposit on pedestal stands and £200 on tiered acrylic stands. This is payable with your final cake payment. The hire charge for pedestals is £25 and for tiered stands £40. We ask that all stands are returned to us by prior arrangement a maximum of 3 days after the event. This is because we may need it for another client. Deposits are refunded within 48 hours of a return by arrangement.
If stands are not returned, returned damaged or with pieces missing your deposit is surrendered. Any refund is done at our discretion.
With stand hire we will provide a protective box. Stands MUST be returned in this box. If you choose to return stands via the postal system, you must package appropriately and we take no responsibility for any damage caused by couriers or Royal Mail.
Flowers and in-edible items
At the request of the client, cakes sometimes contain in-edible items such as broaches, ribbons, flowers and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause.
We can provide flowers to decorate your cake, or we will liaise directly with your florist. Be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten and all foliage must be removed before serving. Any contamination to your cake is not our responsibility.
We are happy to offer suggestions on cakes that are ‘free from’.
Eggs, nuts, alcohol and wheat are all common requests. Nuts are frequently used in our kitchen however not all of our cakes contain them. Please be aware. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you are unsure, please just ask.
For your peace of mind Rachelle’s is a fully registered and inspected food premises. We are also fully insured. We very much look forward to making your cake.